Terms & Conditions of Sales

These T&Cs apply when you submit an order to purchase products sold on our website (“Products”). These T&Cs tell you who we are, how we will provide the Products to you, how you and we may change or cancel an order, what to do if there is a problem and other important information about your purchase.

These T&Cs apply in addition and without prejudice to any specific information about the Products available at our website. If any information in the website differs from these T&Cs, the information in the website will prevail for the specific purposes of the Product to which it relates.

If you don’t agree with these T&Cs, please do not submit an order on our website.


We are Skin Sapiens Ltd. a company limited by shares incorporated under the laws of England and Wales, with company number 11283147 and registered office at 22 St. John Street, Newport Pagnell, England, MK16 8HJl. Our VAT number is GB 302 0070 82.

Our website is www.skinsapiens.com. You can contact us at tribe@skinsapiens.com or at our registered address above.

If we have to contact you, we will do so by telephone or sending you a message to the email address or postal address you provided in your order.


We accept your order when we send you an email confirming your order and your order number. When we send this confirmation email, a contract for the purchase of the Products included in your order is formed.

If the Product you want to buy is out of stock or is available for pre-order only, this will usually be made it clear on the Product description.  If you place an order for that Product, you will be accepting that the Product is not available for delivery under our usual delivery terms. We will contact you when the Product is in stock.

If we are unable to accept your order, we will inform you about that and about the reasons why we couldn’t accept your order. We will not charge for the Products in the order we could not accept.

If you are based outside the UK, we may pass your order to one of our retail partners based closer to your address.  Your rights remain the same whether we or our partners deliver the Products in your order.


Our Products are cosmetic skincare products for use on healthy, intact skin. They are not intended for any medical or medicinal application. The applications of the Products are detailed on our website and in the packaging of the Products.

We will not be liable if you use the Products otherwise than for cosmetic purposes and in accordance with the applications detailed on our website and in the packaging of the Products.

The images of the Products and their packaging on our website are for illustrative purposes only. We have made every effort to ensure that all sizes and features indicated on our website are accurate. Nevertheless, the Products and their packaging may vary slightly from the pictures.

If any information about the Products contain typographical errors or inaccuracies or are incomplete or outdated, we reserve the right to correct these.

The Products are developed, manufactured and packed in accordance with the applicable EU Regulations. We do not warranty that the Products will comply with the requirements of any jurisdictions outside the EU.

If you buy our Products from outside the EU, we will not be liable if the Products do not comply with the regulations that apply in that country and you should defend, indemnify and hold ourselves harmless against any claim brought against us in relation to alleged breaches of regulations applied by jurisdictions outside the EU.

The results of cosmetic products may vary depending on a wide range of factors including but not limited to the type of skin, diet and climate. Therefore we do not promise nor warranty any specific results if you use the Products.


The prices of the Products are as informed on our website.

If we offer any promotion or special offer, we will tell you when and how they can be used. We reserve the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, we reserve the right to cancel the orders. 

Our prices are in pounds sterling, euros or US dollars (depending on the country where you access our website). We will inform you the acceptable payment methods and corresponding payment terms before your order is confirmed.


Delivery costs and estimate delivery dates will be as informed to you on our website and/or was confirmed before you place your order.

You will be notified of any delivery charges before your order is confirmed. 

We will not be liable for any delays outside our control. Delays outside our control include but are not limited to delays related to customs or other governmental authorities in the UK or outside the UK.

If we expect a delay in the estimate delivery dates, we will inform you as soon as possible. If there is a risk of substantial delay, you can cancel your order (see below).

You will inform you when your order has shipped. You will need to ensure that someone will be available at the delivery address to sign for the package. We will not be liable for deliveries that are not signed by you.

If no one is available at your address to sign for the delivery and the package cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

If, after a failed delivery, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. We may charge you for storage costs and any further delivery costs. If we are unable to contact you or re-arrange delivery or collection we may end the contract.

After we deliver the products to you, you are liable for the products.


If you wish to change your order, please contact us. We will inform you if the change is possible and how these changes will affect your order (in particular price and delivery terms).

If you don’t want to proceed with the changes or if we cannot accept the new order, you can cancel the order (see below).


We can make minor changes to the Products to (i) reflect changes in relevant laws and regulatory requirements or (ii) implement minor technical adjustments and improvements.

These minor changes will not affect your use of the Products.

If we have to make more significant changes to the Products, we will inform you. If you don’t agree with the changes, you can cancel your order (see below).


We may need certain information from you so that we can supply the Products to you. If so, this will have been included in the description of the Products on our website.

If you do not give us this information within a reasonable time or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for any delays caused by you not giving the information requested.


We may have to suspend the supply of a Product to (i)  deal with technical problems or make minor technical changes, (ii) update the Product to reflect changes in relevant laws and regulatory requirements; (iii)  make changes to the Products as notified to you.

If we suspend the supply of a Product, we will contact you in advance to tell you.

If we have to suspend the supply of a Product for longer than one month after we told you that your items would be ready for delivery, we will adjust the price so that you do not pay for Products while they are suspended.

You may cancel the order for a Product if we suspend it.


You can always cancel your order and end your contract with us. Your rights when you end the contract will depend on the Products you bought, whether there is anything wrong with them, how we are performing and when you decide to end the contract.

If the Product is faulty or misdescribed you may (i) end the contract and get a refund or (ii) get the Product replaced.

You may also end the contract and get a refund if:

We have told you about a material change to the Product or these terms which you do not agree to. 

We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed.

There is a risk that supply of the Products may be significantly delayed because of events outside our control.

We have suspended the supply of the Products for a period of more than 60 days; or you have a legal right to end the contract because of something we have done wrong.

If you have changed your mind about the Product, you may get a refund if you return the Products in 30 days after delivery and provided that you pay the return costs and that the Products are not bespoke or personalised.

If the Product is not faulty or misdescribed nor you haven’t changed your mind in 30 days after delivery, you can still end the contract but you may have to pay the return costs (if the Products have been delivered) and pay us compensation for our costs in relation to ending the contract. These will be deducted from your refund.

If you wish to exercise your rights to change your mind within 30 days or otherwise reject Products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. If the Products are faulty, we will reimburse you for the costs of return postage.


Tell us you want to end the contract by sending an email to tribe@skinsapiens.com. Please provide your name, email address, home address, details of the order, details of the reasons why you want to end the contract and, where available, your phone number.


We will only use your personal information in accordance with the General Data Protection Regulations (GDPR) and as set out in our PRIVACY POLICY.


We own or control all of the rights in the Products and in our designs, manufacture processes, website, promotional materials, trademarks (whether registered or unregistered), brand names and other identifying marks and the Products.


We may transfer our rights and obligations under these T&Cs to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract

The contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. If any court or relevant authority decides that any paragraph is unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.

Our sales and these terms are governed by English law and you can bring legal proceedings in respect of the Products in the English Courts.